Refund policy

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund or replacement. 

Because we cannot sell an opened, damaged, or used item to another customer, we do not accept returns.  

To start a refund or request a replacement, you can contact us at cosmobycailon@gmail.com. In order to qualify for a refund, you must submit photo proof of packaging damage of an unused product or defective product. Not enjoying the scent of the product you ordered does not qualify for a refund. All ingredients are listed both on the website descriptions and on each item and therefore, allergic reactions to listed ingredients do not qualify for a refund. 

Refunds can be sent to your original payment method or you may be given store credit to purchase a replacement. 

You can always contact us for any refund question at cosmobycailon@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.